What is ConnectPay?

ConnectPay is Adelante's card payment gateway.  It includes the ability to process card payments in a variety of different ways and records all transaction data within a single online portal. 

What type of payments does ConnectPay support?

ConnectPay is the most flexible payment gateway in the UK.  Customers can process card payments over the Internet, in their call centre, using Chip and PIN devices and on smartphone apps. There are also utilities that allow merchants to manage bulk payments for example recurring card payments and electronic bill presentment and payment. 

Can I use different payment channels on the same merchant account?

Yes, as long as your merchant account can support this.

Does my customer get a receipt?

Yes, a personalised receipt can be emailed to your customer immediately after the transaction has been authorised.

How much does it cost?

There is a one off set up fee to create the account and then a transaction charge depending on the volume of transactions processed.  For a quote, please call us on 01628 820500.

How long does it take to set up?

Once your merchant account is set up, the ConnectPay account can be opened within a few days.

How quickly is a payment processed?

Funds are typically paid by your credit card acquirer into your business bank account about 2-3 working days after the transaction is processed.

Is there a limit on the number of users?

No, ConnectPay includes an unlimited user licence.

Can I process refunds?

ConnectPay users are assigned user permissions and authorised users are able to refund transactions. As a security measure it is only possible to refund a transaction to the original card account and up to the value of the original transaction. All actions taken by ConnectPay users are logged in case of future problems.

Can I check my history of transactions?

Yes, using ConnectPay portal you can access your transaction history and generate transaction reports.

Can ConnectPay be integrated with my existing software?

Yes.  It is possible to export transaction data and post this into third party systems.  There is also a transaction request API that allows you to query the system at regular intervals (e.g. every 5 minutes) and import recent transactions into your back-office systems.