Modern income management and payment solutions
for councils

Our solution is built to accept payments in multiple ways, so whether you’re being paid through operator assisted or online payment methods, via third-party solutions like PayPoint, by cash or cheque, Chip and Pin or direct debit, credit or BACs transfers via the bank, you can be confident your income will be validated and allocated to the correct amounts and GL codes before exports.

Reduce manual intervention in payment processing, ensure steady cash flow and minimise missed payments by setting an automated payment frequency that works for everyone. This helps to establish stable income streams, supporting your financial planning and reducing administrative workload.

Allows residents to create Direct Debit instructions online without the need for physical forms or in-person visits, streamlining the process from start to finish. Once submitted, the council receives an export file to upload, helping increase payment uptake by making the process quick and accessible to ensure steady and predictable income streams and enhanced satisfaction, eliminating the need to process physical forms or chase incomplete information. 

The Adelante Income Management Solution REST API integrates with third-party systems, web forms, and kiosks, with real-time validation and lookup, enabling accurate and consistent data across platforms to provide smoother operations and enhance compliance.   

Guarantee that all income is tracked, validated and allocated correctly through the use of Fund Codes. Assign unique attributes to specific income streams such as VAT codes, GL and Contra codes, to ensure every transaction is correctly assigned, supporting interdepartmental coordination and reducing lost time correcting errors. 

Set up bespoke import and export routines based on your current systems, helping support a seamless transition. Our intuitive UI also enables easy creation and modification of import and export routines, keeping the system flexible for your changing needs and allowing you to work to a schedule that suits your council’s requirements without relying on external support. 

Automate important tasks like imports, exports and reporting to reduce errors and inefficiencies within your system with our built-in scheduler. Remove the need for someone to ‘fix’ failed payments that slow down your export process, by using automated rules to resolve these errors, saving you time to focus on your business priorities. Use automations for a simple refund or reversal process, helping you cut down on manual tasks and ensure cash flow stability. 

Build the reports which provide the most insight to you and your stakeholders and use automation to free up time and ensure they are delivered on your required basis. Our reporting modules are flexible to allow for autonomy in your daily activities, helping to reconcile daily incomes and exports, and include options like Global Fund Analysis, Tills End of Day, VAT Daily and VAT Monthly. 

Our team includes former council project staff and professionals from competing solutions with many years of hands-on experience to support with implementation and required project expertise, acting as a consultant during the replacement of your systems and helping you manage budget constraints. 

Set up user access based on roles and departments, with multi-factor authentication and optional Single Sign-On to enhance data security and minimise unauthorised access. Strengthen your system security and compliance, safeguarding sensitive data and reducing potential risks. The Income Management Solution is hosted in a PCI Level 1 accredited Tier 3 data centre, meaning your data is always protected by the highest standard of security, and our full disaster recovery (DR) capabilities enable us to seamlessly switch to an alternative site if required. 

Match bank statements with system transactions in real time, flag discrepancies such as fraudulent transactions or bank errors, and identify failed or outstanding payments automatically. Eliminate the tedious task of manually reconciling statements, enhance security to save hours of work, improve cash flow visibility, and reduce the risk of financial losses due to errors or fraud.