IVR Features

Reporting

The TonePay IVR credit and debit card payments system offers a powerful reporting module which enables reports on every single activity. Statistics such as call duration, keys entered, values requested etc are all available on demand.

In addition every card payment processed in stored in the merchant administration facility allowing you to export this data directly from the payments server into your back office systems or accounting software.

All of our reports are available in Microsoft Excel, CSV or text format and can be generated on automatic schedules.

Hosted IVR Systems

For most small to medium sized companies the thought of investing in a fully featured IVR credit and debit card payment system can quite simply be too much. Adelante offer a hosted solution that is affordable, feature rich, easy to set-up and maintenance free. With IVR hosting there is no large initial financial investment. You simply rent the number of telephone lines you require. This service is hosted in our co-location facility and offers the most advance security and redundancy available.

Major Benefits of IVR Payments

Reduced call handling costs for card payments
Provides 24 x 7 availability to customers and employees
Voice scripts are recorded to suit a company’s own individual requirements
Allows employees to concentrate on more important matters
Access to daily call reports
Access to credit card transaction history reports
Can be configured to validate account number or reference numbers
Promotes a consistent professional image of your company
With IVR hosting solutions there is no need for on-site maintenance/support
Real time access to transaction history in case of customer query
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