Frequently Asked Questions
Q. Do I need a merchant account with the bank?
Q. Do I need Public Carriage Office approval?
Q. What if my phone is stolen?
Q. How do Adelante make their money?
Q. How does the system handle tips?
Q. Can I still use my mobile phone for voice calls?
Q. Do I need to get a signature?
What is TaxiPay?
TaxiPay is a simple, inexpensive and simple to use system that allows taxi and private
hire companies and in particular owner drivers to accept credit and debit card
payments either in their vehicle or over the phone.
Do I need a merchant account with the bank?
No. TaxiPay has the merchant account with the bank. TaxiPay simply processes the payment on your behalf and then transfers the funds directly into your bank account once a week.
What does TaxiPay cost?
TaxiPay is FREE to set-up. It is entirely funded by the surcharge added to each transaction. There are no on-going charges and no minimum transaction levels to meet.
Do I need Public Carriage Office approval?
TaxiPay uses a standard mobile phone to process the payments. Because the phone is not fixed into the
vehicle PCO
approval is not required. TaxiPay do provide a point of sale stickers to
inform customers that the taxi accepts card payments and details of the
surcharge and these are PCO approved.
What if my phone is stolen?
Simply contact TaxiPay and inform us. We will remove your phone from the system until you replace it.
How do I get started?
Simply download the TaxiPay application form
and terms and conditions, complete this and send it to TaxiPay with the required documentation. The system takes about a week to setup from receipt of your order.
How does TaxiPay work?
Payment details are entered into the mobile phone or PDA via the TaxiPay software. The phone prompts you for the required information such as credit card number, expiry date and amount. It then
encrypts this data and sends a payment request to the TaxiPay server. The results of the payment request are then sent back to the mobile phone with details of the authorisation code
.
How do Adelante make their money?
Adelante keep 6.5% of the customer surcharge. This pays for the banking charges and the cost of running the service.
What about Chip and PIN?
TaxiPay does not support Chip and PIN. However, we do offer you a guarantee against fraudulent transactions. For more information please contact the Adelante sales desk on 01628 820617.
How does the system handle tips?
Tips can either be taken from the customer in cash or processed via the TaxiPay system. If they are processed through the TaxiPay system they are subject to the same surcharge as the fare.
Can I still use my mobile phone for voice calls?
Yes, the application does not affect the functionality of your phone.
Do I need to get a signature?
This is up to you. However as part of your setup pack you will be supplied with a portable manual card swipe system. Using this you can take an imprint of the card and get the customer to sign the receipt. This can be retained in case a dispute arises.
We also advise that you obtain contact details for the customer and these can be
used to contact the customer in the event of a transactio dispute.