Adelante customers can rent a Chip and PIN machine for short and long-terms. Here are some frequently asked questions about our long-term Chip and PIN rental service.

What are the advantages of accepting credit and debit cards?

As most people carry very little or no cash at all, accepting cards means you will gain more customers and those already buying from you may even spend more. You will also be able to accept cards over the telephone, via mail order and over the internet. Accepting cards also encourages impulse buying when a customer does not have cash available to make an immediate purchase. Cash flow can be dramatically improved as a direct result of accepting credit and debit cards.

Is there a lot of complicated paperwork for me to complete?

Not at all. Give us a call on 01628 820500 and we’ll have you up and running in no time. There are no difficult forms for you to complete. We take care of all the hassle for you – leaving you to concentrate on your business.

How long is your rental period?

6 months is the minimum long term rental period, we also offer 12, 24 and 36 month hire periods to suit your needs.

What is the minimum time you need to process an order?

  • If you already have a merchant account in place, we can dispatch a Chip and PIN machine to you within a few days, once your merchant acquirer has confirmed they recognise the TID of the machine we will be sending you.
  • If you need a new merchant account, these usually take 7 to 10 days to set up, and then a few days to connect the machine. 

How much does it cost to rent a Chip and PIN machine?

Our monthly rental prices start from £25 each month, depending on the length of contract – the longer the contract, the cheaper the monthly rental cost.

I’ve never used a Chip & PIN machine before, are they easy to use?

Yes, they are very straight forward and easy to use. Full instructions are included in the bag, and our technicians are on hand if assistance is needed.

What data network do your Chip and PIN machines use?

Most of our machines are dispatched with Roaming SIMS, which means the machine can operate smoothly by switching networks when one network becomes weak or non existent.

Can I use the Chip and PIN machine outside of the UK?

Yes, providing you are charging in UK sterling into a UK sterling merchant account, or charging Euros into a Euros merchant account. Call us for more details.

Do I need a merchant account?

Yes, you do need a merchant account to connect the Chip & PIN machine to. These usually take 7 to 10 days to set up and we can arrange an account on your behalf with one of our Acquiring Bank Partners.

When will the money from my transactions be received into my bank account?

It usually takes 2 to 3 working days for the funds to pass through your merchant account and arrive in your business bank account.

Call us today on 01628 820600
or complete our online request form for information.

payment systems