Frequently Asked Questions
Q. Will I have to buy a new mobile phone?
Q. What is the difference between TextPOS and JavaPOS?
Q. Is the merchant account the same as my business account?
Q. What if I do not have a merchant account?
Q. How long does MobilePOS take to set-up?
Q. What banks does MobilePOS work with?
Q. Will MobilePOS support Chip and PIN?
Q. Is there any long-term commitment if I sign up to MobilePOS?
Q. Are Adelante involved in handling my credit card money?
Q. I work weekends and or evenings, will MobilePOS work during these periods?
Q. I sometimes take telephone or mail-order orders. Can MobilePOS handle this?
Will I have to buy a new mobile phone?
No, MobilePOS can run on your existing mobile phone or PDA.
What is the difference between TextPOS and JavaPOS?
TextPOS sends payment requests by text message and so works on any mobile phone
and / or network. JavaPOS
is an application that needs to be installed on the phone or PDAs. This prompts you to enter the card number, expiry date, amount etc
and then connects to the MobilePOS payment service via a secure Internet
Connection. This will work on most modern mobile phones.
Is the merchant account the same as my business account?
No, A merchant account is a special account allowing you to process credit and
debit card payments. If you already have a merchant account MobilePOS will
connect to this.
What if I do not have a merchant account?
Adelante can help you obtain an account through our banking partners. This will collect credit card funds and pay them into your existing business account.
How long does MobilePOS take to set-up?
If you already have a merchant account
MobilePOS take about a week to set-up. If you need to apply for a merchant account please allow 4 to 5 weeks.
What banks does MobilePOS work with?
MobilePOS works with all the major acquiring banks
and accepts all major credit and debit cards including Visa, MasterCard and American Express and Diners.
Will MobilePOS support Chip and PIN?
No. This is not mandatory and you are still able to process card payments
without Chip and PIN
. However, if you feel you might be a target for fraud,
Adelante also supply a Chip and PIN terminal.
There is also a
comparison document that highlights the main differences between the two
products. If you are still unsure which is the best way to go contact the office
on 01628 820500 during office hours to talk to one of our sales consultants.
Is there any long-term commitment if I sign up to MobilePOS?
No, MobilePOS is an ideal way to experiment with taking credit and debit cards. The contract can be terminated with one month’s written notice and there is no minimum term.
Is MobilePOS Secure?
Yes, the banks have approved MobilePOS using their normal approvals criteria. All transactions are encrypted
using bank approved encryption methods prior to submission to the payments server.
Are Adelante involved in handling my credit card money?
No. Your merchant account is with a bank and they pay the money directly into
your existing business bank account. MobilePOS simply acts as a terminal
and routes the transaction messages between your mobile device, or call centre, and the banking
network.
I work weekends and or evenings, will MobilePOS work during these periods?
Yes, MobilePOS is a totally automated system and works 24 hours per day 7 days per week.
I sometimes take telephone or mail-order orders. Can MobilePOS handle this?
MobilePOS includes a virtual terminal; therefore, wherever you have Internet
access, you can process telephone or mail order payments.