Frequently Asked Questions
Q. Will I have to buy a new mobile phone?
Q. Is the merchant account the same as my business account?
Q. What if I do not have a merchant account?
Q. How long does MobilePOS take to set-up?
Q. What banks does MobilePOS work with?
Q. Will MobilePOS support Chip and PIN?
Q. Is there any long-term commitment if I sign up to MobilePOS?
Q. Are Adelante involved in handling my credit card money?
Q. I work weekends and or evenings, will MobilePOS work during these periods?
Q. I sometimes take telephone or mail-order orders. Can MobilePOS handle this?
Will I have to buy a new mobile phone?
Probably not, MobilePOS can run on most phones including most standard
phones, Blackberry's, iPhones, Android phones and PDAs running Windows Mobile version 5 and 6. The Windows
Mobile 7 version is currently in development. Some older phones will not support
the security requirements demanded by the banks. If this is the case it is
possible to buy a Pay as You Go phone that will work for around £20
Is the merchant account the same as my business account?
No, A merchant account is a special account allowing you to process credit and
debit card payments. If you already have a merchant account MobilePOS will
connect to this.
What if I do not have a merchant account?
Adelante can help you obtain an account through our banking partners. This will collect credit card funds and pay them into your existing business
bank account.
How long does MobilePOS take to set-up?
If you already have a merchant account
MobilePOS take about a week to set-up. If you also need to apply for a merchant account please allow
2 to 3 weeks.
What banks does MobilePOS work with?
MobilePOS works with all the major acquiring banks
and accepts all major credit and debit cards including Visa, MasterCard and American Express and Diners.
Will MobilePOS support Chip and PIN?
No. MobilePOS is a virtual terminal running on a mobile phone. There is no
currently facility to process payments using Chip and PIN. If your transactions
are risk free then this should not be a problem. If you feel you might be
a target for fraud, Adelante also supply Mobile Chip and PIN terminals.
There is also a
comparison document that highlights the main differences between the two
products. If you are still unsure which is the best way to go contact the office
on 01628 820500 during office hours to talk to one of our sales consultants.
Is there any long-term commitment if I sign up to MobilePOS?
No, MobilePOS is an ideal way to experiment with taking credit and debit cards. The contract can be terminated with one month’s written notice and there is no minimum term.
Is MobilePOS Secure?
Yes, the banks have approved MobilePOS using their normal approvals criteria. All transactions are encrypted
using bank approved encryption methods prior to submission to the payments server.
To confirm this Adelante have been awarded PCIDSS
accreditation, the industry standard certification for card security.
Are Adelante involved in handling my credit card money?
No. Your merchant account is with a bank and they pay the money directly into
your existing business bank account. MobilePOS simply acts as a terminal
and routes the transaction messages between your mobile device, or call centre, and the banking
network.
I work weekends and or evenings, will MobilePOS work during these periods?
Yes, MobilePOS is a totally automated system and works 24 hours per day 7 days per week.
I sometimes take telephone or mail-order orders. Can MobilePOS handle this?
MobilePOS includes a computer based virtual terminal; therefore, wherever you have Internet
access, you can process telephone or mail order payments.
