The SmartPay module for your customer service team is called DeskSmart. This allows your staff to do admin tasks like e-returns, batch input of payments like cash and cheques and take card payments over the phone. DeskSmart includes an ingenious neat card payment process that can remove your call centre from the scope of PCIDSS. It is also possible to integrate third party software like CRM or forms applications if you already use those to complete payment forms.
Card Present Payments
DeskSmart also includes fully integrated Chip and PIN payments and unattended self-service card payments making it easy and inexpensive to accept card present transactions in your cash offices, reception or at remote locations like libraries and leisure centres. DeskSmart can also be used to accept recurring card payments which can be used as an alternative when taxpayers refuse the option of a Direct Debit mandate.